Delivery charges vary according to the type of goods ordered and cannot be refunded.
10.1 Our delivery charges are for deliveries to mainland England, Wales and Scotland (excluding the Highlands and Grampians). Deliveries are available to other areas; rates on request.
10.2 Deliveries are available to other geographical areas in the United Kingdom; rates on request.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. It is your duty to inform us of any access problems or vehicle restrictions (such as size, height or weight of vehicle) prior to delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.4 If no one is present at the time of delivery the goods may be left unless you have left clear instruction in written form that can be taken away by the carrier.
10.5 At the time of delivery to you:-
-Please check the goods thoroughly before signing for them.
-Shortages and errors at the time of delivery cannot be rectified later.
-If any damage is apparent at the time of delivery please notify us immediately by e-mail enclosing, wherever possible, evidence of the damage.
-Goods signed for “Unchecked” will be deemed to be received in good condition.
-If you have left instructions for the goods to be left in your absence any damages must be notified to us within 24 hours of delivery enclosing, wherever possible, evidence of the damage.
10.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Once the goods have been delivered to you the risk of any damage to or loss of those goods passes to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Please ensure you check for damage or missing items before signing any delivery note from us or a courier.
You will need to provide us with your e-mail address, telephone number and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm despatch of your order. An acceptance of your order will take place on despatch of the good(s) ordered.
13.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 25% re-stocking charge on the cost of the goods, unless there has been an order input or despatch error, or there is a product fault. No refunds will be made in respect of carriage charges.
13.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem, as a refund or part refund cannot be given unless it is fully established by the manufacturer (not TRS (Cheltenham) Ltd that the fault is with the product itself, and that it has not been damaged or wrongly fitted.
13.3 Products returned outside of the returns policy may be sent back to the customer and/or charged to the customer for return.
13.4 Any single item with an ex-VAT value of £250, special order , bespoke, kit format or cut to size is returnable at our discretion.
13.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery.
13.6 Once the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.7 You will be re-credited for the costs incurred in returning any faulty goods.